Shipping and Returns

As all the items are made to order please allow 2-4 weeks from the order date. Should you need the item for a special occasion or a certain date please contact us at sales@hldean.com to discuss your requirements.

The shipping cost for Royal Mail 1st Class Recorded Delivery is £4.40, for Royal Mail Special Delivery is £6.45.

We hope that you are happy with your order. However, if you are not completely satisfied with the purchase or change your mind, we are happy to offer you a full refund or exchange within 14 days of receiving goods. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the undamaged original packaging. Please note that earrings are exempt from being returned or refund for reasons of hygiene. Personalised, customised or stamped items cannot be returned.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please consider using a trackable shipping service or purchasing shipping insurance.