FAQs

What is the returns and refund policy?
We hope that you are happy with your order. However, if you are not completely satisfied with the purchase or change your mind, we are happy to offer you a full refund or exchange within 14 days of receiving goods. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the undamaged original packaging. Please note that earrings are exempt from being returned or refund for reasons of hygiene. Personalised, customised or stamped items cannot be returned.

When will my order be dispatched?
As all the items are made to order please allow 2-4 weeks from the order date. Should you need the item for a special occasion or a certain date please contact us at sales@hldean.com to discuss your requirements.

What if I need my order urgently?
Please contact us as we may have the items already made, or we can discuss speeding up your order.

How can I place a customised order?
Please contact us at sales@hldean.com to discuss your requirements.